Shipping Cost

The shipping costs for each order are free of charge from €30 of purchase in Spain (peninsula).

The usual delivery time is 48/72 hours on the Iberian peninsula and 7 days on the islands, unless expressly indicated on the item’s data sheet. During holidays and/or other festivities the delivery time may be modified. These delivery times will be counted from the day after the order is placed.

Additional shipping information

Order delivery:

Orders will be delivered to the address designated by the customer, therefore, Ambientair Aromas, S.L. does not assume any responsibility when the delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete. In the event that the delivery address is wrong or the recipient changes it later, the re-delivery costs will be borne by the customer. In the event that the order is rejected by the recipient or the recipient is absent, Ambientair Aromas, S.L. does not assume any responsibility and reserves the right to charge the customer 100% of the value of the order.

Delivery to hospitals and/or public buildings:

Deliveries to Hospitals, Hotels, Public Bodies and other places where there are restrictions on access to the general public, will be delivered at the reception desk, or similar place, provided that hand delivery to the addressee is not possible. In this case, an attempt will be made to collect the signature of the receptionist or similar, and the order will be considered as delivered, and no liability will be assumed for the time after delivery. For a more effective delivery of your order, we need you to make sure that you provide us with as much information as possible such as flat name, room number, floor number, full name of the recipient.

Return of goods

If when you receive your order you are not satisfied, you have a period of fourteen (14 days) from the date of receipt to execute the right of return. Personalized items cannot be returned. In case of return, shipping costs will not be refunded. Likewise, the collection costs will be paid by the client. To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included in its case. Once the merchandise is received in our warehouses, and after checking its status, the full amount will be refunded according to the method of payment made by the customer. The customer is responsible for shipping the merchandise to our facilities. The return of defective and/or erroneous products will be accepted, being Ambientair Aromas, S.L. responsible for its collection provided that the client communicates this circumstance within a period of fourteen (14) days from the date of receipt of the shipment. To make your return, send us an e-mail through the contact page, or by calling 91 290 00 29

International Parcel Delivery

For all other international countries, we offer shipping for a flat rate of $15 per order. Orders over €150 (excluding duties, taxes and shipping) will receive free standard shipping.